The use of the contact form is associated with the service of personal data processing managed by Sarbacane Software, whose contact details are as follows:
Sarbacane Software
3 Avenue Antoine Pinay
ZA des 4 vents
59510 Hem
France
The purpose of processing is to respond to an information request regarding the following subjects:
· Ask a question about products, services or offers
Objectives
It allows Sarbacane Software to:
· Create a ticket to follow the inquiry of the person who requested our services in an information system in order to follow-up on the exchanges
· Respond to request from the following channels:
· email from the contact status management system (internal tool)
· phone contact
Legal basis
The data subject has consented to the processing of his personal data for one or more specific purposes.
Categories of processed data
· Personal or professional details
· Free text, questions and/or comments
Data source
This information is collected from the users of the publicly accessible contact form.
Mandatory nature of data collection
The form provides the mandatory collection of First name, Last name, Email address, Company name, Phone number, City and Message.
Automated decision making
The treatment does not provide for automated decision making.
The data processing concerns:
· Natural and legal persons using the form
· The Sarbacane Software staff in charge of taking requests into account
Categories of recipients
According to their respective needs, the recipients of all or part of the data are:
· Authorized Sarbacane Software staff
Sarbacane Software uses a software solution to administer the exchanges made by people who have submitted an application on the form. This solution, edited and maintained by Freshworks Inc., located in the USA, is the recipient of the content of the exchanges (name, surname, e-mail address, telephone, content of messages exchanged). Freshworks inc. is a member of the Privacy Shield and the transfer of data is governed by standard contractual clauses established by the European Commission.
Your personal data is kept as long as necessary to fulfill the purposes for which it was collected, without exceeding the period of validity of the use of the software solution published by Freshworks Inc., as well as during the retention period provided for by law, particularly in civil and commercial matters.
Please consult our document describing our technical and organizational security measures.
You can access and obtain a copy of the data concerning you, oppose the processing of these data, have them rectified or have them deleted. You also have a right to limit the processing of your data.
Furthermore, Sarbacane Software provides a charter dedicated to the protection of personal data.
The Data Protection Officer (DPO) at Sarbacane Software is your contact for any request to exercise your rights on this treatment.
Send your requests:
By email to: dpo@sarbacane.com
By post to:
Attn: Data Protection Officer
Sarbacane Software
3 Avenue Antoine Pinay
ZA des 4 vents
59510 Hem
France