Personal data - Contact us

The use of the contact form is associated with the service of personal data processing managed by Sarbacane Software, whose contact details are as follows:

 Sarbacane Software

 3 Avenue Antoine Pinay

 ZA des 4 vents

 59510 Hem


Purpose of the data processing

The purpose of processing is to respond to an information request regarding the following subjects:

· Ask a question about products, services or offers


It allows Sarbacane Software to:

· Create a ticket to follow the inquiry of the person who requested our services in an information system in order to follow-up on the exchanges

· Respond to request from the following channels:

  · email from the contact status management system (internal tool)

  · phone contact

Legal basis

The data subject has consented to the processing of his personal data for one or more specific purposes.

Processed data

Categories of processed data

· Personal or professional details

· Free text, questions and/or comments

Data source

This information is collected from the users of the publicly accessible contact form.

Mandatory nature of data collection

The form provides the mandatory collection of First name, Last name, Email address, Company name, Phone number, City and Message.

Automated decision making

The treatment does not provide for automated decision making.

Persons concerned

The data processing concerns:

· Natural and legal persons using the form

· The Sarbacane Software staff in charge of taking requests into account

Data Recipients

Categories of recipients

According to their respective needs, the recipients of all or part of the data are:

· Authorized Sarbacane Software staff

Transfers of data outside the European Union

Sarbacane Software uses a software solution to administer the exchanges made by people who have submitted an application on the form. This solution, edited and maintained by Freshworks Inc., located in the USA, is the recipient of the content of the exchanges (name, surname, e-mail address, telephone, content of messages exchanged). Freshworks inc. is a member of the Privacy Shield and the transfer of data is governed by standard contractual clauses established by the European Commission.

Data retention period

Your personal data is kept as long as necessary to fulfill the purposes for which it was collected, without exceeding the period of validity of the use of the software solution published by Freshworks Inc., as well as during the retention period provided for by law, particularly in civil and commercial matters.


Please consult our document describing our technical and organizational security measures.

Your rights to your data

You can access and obtain a copy of the data concerning you, oppose the processing of these data, have them rectified or have them deleted. You also have a right to limit the processing of your data.

Furthermore, Sarbacane Software provides a charter dedicated to the protection of personal data.

Exercise your rights

The Data Protection Officer (DPO) at Sarbacane Software is your contact for any request to exercise your rights on this treatment.

Send your requests:

By email to:

By post to:

Attn: Data Protection Officer

Sarbacane Software

3 Avenue Antoine Pinay

ZA des 4 vents

59510 Hem


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