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Configure your custom email domain

With Jackmail, you can personalize your domain name as a sender with your own domain name. This means thats others will be unable to use the same domain as it is unique to you.

Why should you personalize your own domain name?

Personalizing the domain name as a sender makes it possible to optimize the efficiency of your campaigns and control your reputation. Default domain names used to send and track emails neither fit your company nor your operations. They are used by all Jackmail users. Such domain names may appear suspicious to your recipients as well as anti-spam filters.

domain name

How to :

Specific tutorials :

Hosters, you want to submit your version? Reach us at help@jackmail.com

In our example, we will try to send emails with the domain jackmail.com

=> You will need a subdomain. So first, create one, for example :  news.jackmail.com

Access your host control panel and create a sub domain news.jackmail.com then open Jackmail, head to settings and find the “Customize the domain” option

Step 1 .

Fill the blank with your subdomain, in our example : news.jackmail.com

Customize domain

Hit the “Next” button .

Step 2.

Jackmail will give you a TXT record for your domain.

Access your DNS zones control panel and add the TXT records. Don’t forget the == at the very end.

DNS TXT record


Step 3.

Hit the “Next” button again, and you will have now 2 NS records to add in your recently created subdomain. Be careful, some hosters or domain manager does not allow to customize NS records on a subdomain.

If this ever happens to you, we have no solution except to buy a domain at Gandi and reproduce the same settings.

NS records

If the records have been added correctly, and the changes have been propagated (sometimes, changes in DNS zones can take between 24 and 48 hours to take effect), Jackmail will confirm that the domain is now saved and ready to be used.

Step 4.

Now that your domain and sub-domain are configured, don’t forget to use it as the sender domain in your sender address, otherwise the configuration is useless.

Go to a campaign and in the creation step, choose your sender email address, by adding your sub-domain, for example:

Remember that the sender address doesn’t really exist. That’s why you have to configure a real reply address.

You can check that your TXT and NS records are correctly propagated by running a test on the following site: https://www.whatsmydns.net/ 

– You are a hosting provider and you want to submit a tutorial? Feel free to contact us

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